Normally I would give you 5 stars BUT this past weekend I was treated horribly at check in to the hotel by a woman named Sarah who in my opinion is unhappy with her job. As I was checking in she informed me that I had to pay for Saturday night(i had a reservation for Friday, Saturday and Sunday){which had been made several months in advance). I told her there must be a problem because I have never been charged to stay there. She asked to see my confirmation which for some reason on my email every confirmation prior and continuing till October was there EXCEPT this past weekend. She then asked if I had an offer rudely. Fortunately I did. Once she had put the offer in she had the nerve to say to me "good thing you had an offer or you would either pay or not stay here". Excuse me Is that how you talk to a customer not to mention I am a Diamond card holder. To add insult to injury I asked Sarah if possibly when I checked out if they could release the 86.25 hold on my credit card.She argued about it Only being 75.00 even though I could show 86.25 was in hold for the Horseshoe Casino...Sarah then stated that's because you are using a ore-paid American Express....Really you looked up my card and attempted to embarrass me in front of other customers. I got that card because I was tired of my other credit cards being held for 7 days for a room that is comped. Sarah never tried to fix the problem that obviously was a mix up on there end not mine because I NEVER book a room that I have to pay for considering I have went from Gold to Platinum to Diamond card holder in 6 months...obviously my room is comped because of the money I spend inside your casino. Sarah was rude and unprofessional and definitely not hospitable working in an hospitality position. The only reason the problem was fixed was because I just happened to have another offer or I guess like Sarah said I wouldn't be staying there...well my money would have went elsewhere too...guess she didn't care about that either. In all the times I have been there(twice a month for 3-5 days each visit) I have never been treated as rudely as this last visit.
Great time. All staff were super nice and helpful. The room was clean and comfortable. Pool was great after 8pm. Breakfast in room was tasty. Would recommend to friends. Enjoyed Casino.
We went to Casino as well, entertaining evening, music was good, played slots ( came away on the plus),watched blackjack .l didn't care for the smoky smell,( there is a smoke free deck). Overall good place to go, we'll definitely be going back.
The hotel itself is very well-renovated, and the rooms are all really nice! Unfortunately, the hotel is extremely far from the restaurants and casino (in fact the parking garage is closer), so getting to those places requires a 5-10 minute walk. The casino is reasonably nice as well, nothing special though. All in all, if you're in southern Indiana, this isn't the worst place to go to lose your money.
Overall had a good time. All staff were really nice. Pool area clean, nice to relax there and use hot tub. The only downfall is the distance from hotel to casino. You really have to be in good shape. It's easily 1/2 mile to a mile.
Went to " The Spread" to eat the buffet. Crab legs and Prime rib night, all the food we had was delicious, they kept it fresh and full. Had a little lengthy wait to get in but was busy on a Friday night, holiday weekend.
Horseshoe Southern Indiana is a US Lodging based in Elizabeth, Indiana. Horseshoe Southern Indiana is located at 11999 Casino Center Dr SE, Elizabeth, IN 47117, USA.
Please contact with Horseshoe Southern Indiana using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Horseshoe Southern Indiana opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.